Support Resources - Support

Support Programs

TLC Customer Support delivers world-class support services that ensure TLC products operate seamlessly with maximal uptime in your mission-critical network infrastructure. We take pride in our responsiveness, knowledge and experience in assisting all our partners and customers — large and small.

TLC Customer support offers two world-class support programs, Gold and Platinum designed to best address the needs of our enterprise and government customers:

8x5 Gold Support

Includes web, email and telephone support by our trained technical support engineers eight hours per day, five days per week (Monday-Friday), excluding TLC holidays.

24x7 Platinum Support

Includes web, email and phone support by our trained technical support engineers 24 hours per day, 7 days per week for Production-down issues. This option is designed specifically to meet the needs of mission-critical deployments.

eService Login

Access the knowledgebase, submit, update and manage your support incidents using our web-based support portal.
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